Privacy Policy
This covers gamehaven.guru and the Game Haven mobile app. Both are run by Northwood Game Haven, 115 W Spring St, Chippewa Falls, WI 54729.
Who "we" means
Northwood Game Haven is ECCentric LLC, trading as Northwood Game Haven. It runs the café, the shop, the event rooms and your rewards account, and everything on this page describes what it does with your information. It is who to contact about any of it.
This website and the Game Haven app are owned, built, hosted and published by Northwood Experiences LLC — a separate company in the same building, which also operates the two overnight suites. It is the developer you'll see on the app's Google Play listing. Northwood Game Haven uses the website and app under a license from Northwood Experiences LLC, at Northwood Experiences LLC's discretion (see Ownership of This Website & App). Northwood Experiences LLC runs the software on Northwood Game Haven's behalf and does not use your information for anything of its own.
Booking an overnight stay happens on VRBO, not here. The suite buttons in the app and on the website hand you over to VRBO's own site, where their privacy policy applies and we never see what you enter.
The short version. We collect what we need to hold your booking, get you into an event, and run your rewards account — nothing else. We don't sell your information, we don't run ads, and there are no advertising or analytics trackers in the app.
What we collect, and why
| Information | Why | When |
|---|---|---|
| Name, email, phone | To confirm and hold room bookings, event registrations and pickup orders, and to contact you about them | Only when you book, register or order |
| Mobile number and text-reminder consent | Only if you opt in to texts: to send event reminders and important updates for the events you chose, texts about a booking you asked us to text you about (approval, reminder, door code, deposit refund) or a one-time order-ready text, from our line 1-855-MEEPLE-8 (855-633-7538). If you text us, we keep your message so a Guru can reply. We keep a record of your consent — date and time, the page you used, the consent wording and its version, your IP address and browser — because the law and wireless carriers require proof of consent | When you check the text-reminder box |
| Mailing address | Birthday parties only — to mail the birthday hero's Replay Program follow-ups and, with the Pro Photo Session, the keepsake print | When you request a kids' party or the photo session |
| Photo consent record | With the Pro Photo Session we keep the consent statement you agreed to, when, and the device it came from — so we can show that party photos were requested by, and released only to, you. Party photos are never used for promotion | When you order the Pro Photo Session |
| Payment | Card payments are handled entirely by Stripe. We never see or store your card number | At checkout |
| Purchase history and rewards balance | To run your rewards account, held in our point-of-sale system (Lightspeed) | When you use rewards |
| A display name you type | Team names, karaoke singer names, event check-in — shown on the in-store screens during that event | Kept after the event until staff clear it; ask us and we'll remove it |
| A random device ID | So your phone keeps its place in an event if the page reloads. Generated on your device, not linked to you | Stored on your device |
Camera
The app asks for the camera only to scan QR codes — joining a karaoke session or redeeming a special. Images are processed on your device as you point it at the code. Nothing is recorded, stored or transmitted, and every screen that uses the scanner also accepts a typed code, so you can decline the permission and still use the app.
What we do not collect
- No location data.
- No advertising identifiers, and no advertising or analytics SDKs.
- No contacts, photos, files, microphone recordings or health data.
- No card numbers — those go straight to Stripe.
Who else is involved
We use a small number of services to run the business. They only receive what they need to do their job, and none of them receive your information for their own marketing.
- Stripe — card payments and refunds.
- Lightspeed — point of sale, purchase history and the rewards programme.
- Netlify and Neon — website hosting and the database behind bookings and events.
- Email delivery — booking confirmations, tickets and event notices.
- Twilio — delivers the text messages you ask for (event reminders, booking texts, order-ready texts). It receives your mobile number and the message text only to deliver them.
- Staff inbox (email / Discord) — if you text our reminder line with a question, your message (with your number partly hidden) is forwarded to our staff email and/or a private staff Discord channel so a Guru can answer.
Our staff. Northwood Game Haven staff can see an event’s roster — registrations with their payment status (paid, due, how paid — never card numbers) and text-reminder sign-ups (name, mobile number, dates chosen, confirmation status, reminders sent) — only to run that event and contact you about it. Rosters are not shown to other customers.
We do not sell or rent your information to anyone, for any purpose.
Text messages. We do not sell, rent or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is used only to send the reminders you asked for; it is shared only with our SMS provider, and only to deliver those messages. Reminder texts are never used for marketing. See our SMS Terms.
How long we keep it
Booking and order records are kept while they're needed to run and account for the business. Event display names — team names, karaoke names, Speed Gaming check-ins — are kept with that event's record after it finishes, and staff clear them periodically; ask us and we'll delete yours. Turn-tracker tables are the exception: they erase themselves 12 hours after the last action. Text-reminder sign-ups end after the event (every-date sign-ups after 6 months or when the series ends; booking texts about three weeks after the booking); the consent record and message log are kept only as long as needed for support and carrier compliance, and opt-outs are kept so we never text a number that said STOP. Rewards history lives in your Lightspeed account for as long as that account exists.
Children
The Game Haven app is a general-audience app for a family venue. It isn't directed at children under 13 and we don't knowingly collect personal information from them. Younger guests are welcome in the shop — a parent or guardian books and registers on their behalf. If you believe a child has given us information directly, email us and we'll delete it.
For a kids' birthday party the adult host gives us the birthday child's first name and the age they're turning, so the Guru can run the party — never a date of birth; the "half-birthday" follow-up is simply six months after the party date. Party photos from the Pro Photo Session go to the host only, are never used for promotion, and are deleted within 90 days of delivery (sooner if the host or a guest's parent asks).
Your choices
- See or correct what we hold. Email us and we'll tell you what we have and fix anything wrong.
- Delete it. Ask and we'll delete your details, other than records we're required to keep for tax and accounting. Use gamehaven.guru/account-delete, or in the app go to Rewards → Delete my account. You don't need the app installed and you don't need to be signed in. A person here handles it within 30 days and emails you when it's done.
- Rewards. Ask any Guru to close your rewards account.
- Text reminders. Reply STOP to any text from 1-855-MEEPLE-8, or use “Stop all reminders” at gamehaven.guru/sms. Single-date reminders end on their own after the event; every-date sign-ups end after 6 months. Reply HELP for help.
- Emails. Every non-transactional email has an unsubscribe link. Booking confirmations and tickets aren't marketing and will still be sent.
- Camera. Decline it, or turn it off later in your phone's app settings. The scanner stops working; everything else carries on.
- App data. Uninstalling removes everything the app stored on your device.
Security
The site and the app talk to our servers over HTTPS. Staff access to the Guru console is password-protected. Card details never touch our systems. No system is perfect, and we won't pretend otherwise — but we keep the amount we hold small on purpose, which is the most reliable protection there is.
Changes
If this changes we'll update the date at the top of the page. Anything significant, we'll say so in the app.
Contact
Questions, corrections or deletion requests:
stash@northwoodgamehaven.com
Northwood Game Haven, 115 W Spring St, Chippewa Falls, WI 54729